Call centers in India, China, Philippines, and Malaysia cover the majority of global BPO industry. These call centers, especially in India and China, are providing exceptional service to businesses from a long time now (approximately 2 decades). So, while we always cry about the negative traits or experiences businesses have with outsourcing, there are a lot of positive lessons too!
Let’s see, what top aspects of conventional call centers are now modernized and implemented in chat support service:
1) Intelligent prediction
Traditionally, call centers realized that the retaining and training processes of customers demand a lot of investment. If we see the per-call cost, it ranges from $6 to $12. The gist of the delegation of tasks to a third-pa...