By: Alisha Sharma | May 30, 2018

Call centers in India, China, Philippines, and Malaysia cover the majority of global BPO industry. These call centers, especially in India and China, are providing exceptional service to businesses from a long time now (approximately 2 decades). So, while we always cry about the negative traits or experiences businesses have with outsourcing, there are a lot of positive lessons too!

Let’s see, what top aspects of conventional call centers are now modernized and implemented in chat support service:

1) Intelligent prediction

Traditionally, call centers realized that the retaining and training processes of customers demand a lot of investment. If we see the per-call cost, it ranges from $6 to $12. The gist of the delegation of tasks to a third-pa...

Category: Business 

Tags: call centers in india 

By: Alisha Sharma | May 30, 2017

There is no denial to the fact that in the present day competitive market businesses are competing each other at every stage. To survive this cut-throat competition and emerge out as a leader, it is required that businesses not only focus on acquiring new customers but, also take care of their existing customer and deliver on their expectations so as to refrain them from going out to their competitors. To ensure this, it is crucial that organizations invest their time and energy on ensuring the quality of their business offering and providing their customers with top-tier customer care and support services. The question that arises is how should they do that?

One effective solution to this problem statement lies in modernizing contact center...

Category: Business 

Tags: outbound call centers 

By: Alisha Sharma | April 19, 2017

The role of any inbound call center is primarily to handle and manage all the customer service activities with utmost competence.  It is so true that mots solution providers of inbound customer support solution providers have adeptly been able to deliver as-expected solutions to customers, nonetheless, it just cannot be inferred that solution providers do not need to take the pragmatic actions focused on improving the quality of customer service consistently.  Experts always advise customer support solution providers to ensure that their agents have access to most competent Customer Relationship Management (CRM) software. It would enable them in a lot many ways so as to deliver top-tier solutions and match customer expectations wi...

By: Alisha Sharma | October 28, 2016

Organizations across domains avail telemarketing services in order to expand their brand reach, create brand awareness, and maximize their overall revenue.  As telemarketing helps businesses in accomplishing sales objectives quite cost-efficiently, numerous decision makers and entrepreneurs are paying attention to devising efficient telemarketing strategies.  While devising efficient telemarketing strategies, decision makers certainly consider various factors that can influence the performance of their marketing campaigns, such as industry specific requirements, customer expectations, as well as cost factor.  However, very few organizations understand the significance of employing multilingual marketing experts.

Several studies and surveys r...

Category: Business 

Tags: outbound telemarketing 

By: Alisha Sharma | September 28, 2016

Outbound telemarketing helps businesses immensely in launching cost-efficient marketing campaigns.  Numerous organizations contact customers through telephone to promote various types of offerings.  Not only this, outbound telemarketing also enables organizations to penetrate deep in every potential markets and create enriching, strong brand awareness.  Therefore, it is quite important for outbound call centers to strategize their overall outbound marketing initiatives efficiently that can help clients realize strategic goals of telemarketing in competent manner.  Given below are a few efficient tips that can help outbound call centers strategize their overall outbound telemarketing initiatives.

Category: Business 

Tags: outbound calling