By: Alisha Sharma | May 30, 2018

Call centers in India, China, Philippines, and Malaysia cover the majority of global BPO industry. These call centers, especially in India and China, are providing exceptional service to businesses from a long time now (approximately 2 decades). So, while we always cry about the negative traits or experiences businesses have with outsourcing, there are a lot of positive lessons too!

Let’s see, what top aspects of conventional call centers are now modernized and implemented in chat support service:

1) Intelligent prediction

Traditionally, call centers realized that the retaining and training processes of customers demand a lot of investment. If we see the per-call cost, it ranges from $6 to $12. The gist of the delegation of tasks to a third-pa...

Category: Business 

Tags: call centers in india